[error]> Can't obtain physical id

I’m programing a 4Zerobox. so this error appear when I press “Physicak device”:

Project configured for 4ZB v9
[error]> Can’t obtain physical id

I’ve try to “Erase device” and I check the serial drives. Someone can help me to fix this?

Apologies for the late reply.
Can you tell me which version of Zerynth SDK you are using?
I would need more information to troubleshoot this issue, do you have the appropriate serial drivers?
Have you checked the FAQ section?